Privacy policy

Privacy Policy

LoverRose operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). LoverRose is powered by Shopify, which allows us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us in any other way. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or has been de-identified so that it cannot identify you or be reasonably linked to you.

We may collect or process the following categories of personal information—including inferences drawn from that information—depending on how you interact with the Services, where you live, and what is permitted or required under applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including the items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you provide when communicating with us, such as when you submit a customer support request.

  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, including information about how you interact with the Services, such as how and when you use or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, contact us, or otherwise provide your personal information.

  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technologies or when they collect or process personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, including fulfilling our contract with you, processing your payments, fulfilling and managing your orders, remembering your preferences and the items you are interested in, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing a personalized shopping experience such as recommending products related to your purchases. This may include using your personal information to customize and improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying online advertisements for products or services on the Services or other websites, including based on items you previously purchased, added to your cart, or other activity on the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping and checkout experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other login information with anyone.

Communications With You

We use your personal information to provide customer support, respond to your requests, deliver Services efficiently, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, and to investigate or participate in civil discovery, litigation (potential or actual), or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

  • With Shopify, service providers, and other third parties who provide services on our behalf (for example, IT management, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to opt out of sharing your information for personalized advertising and marketing.

  • When you direct, request, or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you, or through social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency proceeding.

  • To comply with legal obligations, including responding to subpoenas, search warrants, or similar requests; to enforce our Terms of Service or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, information you submit to the Services will be transmitted and shared with Shopify and third parties that may be located in countries different from your own.

To help protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and information derived from your interactions with our store, with other merchants, and with Shopify itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and the Shopify platform. In these cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding Shopify’s use of such information for these purposes.

For more information about how Shopify uses your personal information and what rights you may have, you can consult Shopify’s Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through Shopify’s privacy portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of any information found on them.

Information you provide in public or semi-public spaces—including information you share on third-party social media platforms—may be visible to other users of the Services and users of those third-party platforms, without limitation as to use by us or third parties. The inclusion of such links does not by itself imply endorsement of the content on those platforms or their owners or operators, unless expressly stated otherwise.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age defined by applicable law in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on various factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law.

  • Right of access: You may have the right to request access to the personal information we hold about you.

  • Right to deletion: You may have the right to request that we delete your personal information.

  • Right to correction: You may have the right to request that we correct inaccurate personal information.

  • Right to data portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Managing communication preferences: We may send you promotional emails, and you may opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations provided by local law, you may have the following additional rights:

  • Objection and restriction of processing: You may have the right to request that we stop or restrict processing of your personal information for certain purposes.

  • Withdrawal of consent: Where processing is based on your consent, you have the right to withdraw that consent. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

You may exercise any of these rights through the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and rights you may have—including those related to data processed by Shopify—you may visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by law. Where applicable, you may appoint an authorized agent to submit requests on your behalf. Before accepting a request from an agent, we may require proof that the agent has been authorized to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to your request within a reasonable timeframe as required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to file a complaint with your local data protection authority. For the EEA, a list of data protection authorities is available online.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you reside.

If we transfer your personal information outside the EEA or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs) or an equivalent contract issued by the relevant UK authority, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last updated” date, and provide notice of changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by email at: nexshot33@gmail.com.

For the purposes of applicable data protection laws, we are the data controller of your personal information.