Refund policy

In our store, we want your experience to be excellent no matter where you are in the world. That’s why we offer a 14-day return policy from the delivery date for most international orders.

✔️ 1. What this policy covers

You may request a return if:

The product arrives damaged or defective.

The product does not match the description or what we offered.

The item does not meet your reasonable quality expectations.

✔️ 2. General conditions

To process a return:

You must contact us first to receive instructions and the correct return address for your country.

The product must be returned in similar condition to how it was received, including accessories, tags, or packaging whenever possible.

The request must be made within 90 days after confirmed delivery.

✔️ 3. Shipping costs

If the return is due to our mistake (defective, incorrect, incomplete, or different from the description), we will cover the shipping costs.

If the return is due to a change of mind, wrong size, or other reasons not attributable to us, the customer may be responsible for return shipping costs, depending on the country.

(Note: this is legal and standard in most countries.)

✔️ 4. Refunds

Once the return is received and inspected:

We will process the refund using the same payment method used for the purchase.

Refund times may vary depending on your bank or country.

In some cases, we may offer a replacement or store credit if the customer prefers.

✔️ 5. International limitations

Because we ship to many countries:

Some items may not be eligible for return due to local import restrictions.

Customs in each country may generate additional fees that we may not always be able to refund.

✔️ 6. Consumer rights

This policy does not affect the consumer’s legal rights under the applicable laws in each country.

If you have any questions, please contact us at nexshot33@gmail.com